Q:
How long have you been in the moving business?
A:
For 32 years, since 1978.
Q:
Do you offer free on-site estimates?
A:
Always, and our moving consultants are fully
trained to answer any questions you may have.
Q:
Are you licensed and insured for both local and
long distance moves?
A:
Yes. We are licensed and insured for both. Our
carrier #’s are as follows:
G.P.S.C. 139914 U.S.D.O.T. 831096 M.C. 386658
Q:
Do you offer guaranteed pricing?
A:
Yes, for all of our moving services. The only
requirement for a guaranteed price is that we actually see your goods.
Remember, our on-site estimates are free.
Q:
How do you protect my furniture from damage?
A:
It is our policy to pad wrap all furniture with
thick clean moving quilts. We also stretch wrap (clear plastic material)
all upholstered goods before they are taken out of the home. This
insures no dirt, grime, greasy fingers, rain, or sweat will soil your
goods.
Q:
Do you use day labor or casual help?
A:
No, we have all full-time employees. We do not have
anyone that is not a full-time employee. All our employees are
experienced salaried workers, not hourly wage earners. You won’t have to
worry about the clock running on local moves.
Q:
Do you offer packing services?
A:
Yes. We offer complete or partial packing services.
We also offer crating service for high value specialty items such as
marble tops, oil paintings, crystal chandeliers, pool tables, large
glass table tops, etc..
Q:
Do you have your own private storage facility?
A:
Yes. If you are unable to to take immediate
possession of your new residence, your belongings can be stored at our
private facility. All of your goods are kept safe in our brand new
storage vaults. All of our vaults are less than 2 years old. Your
belongings are kept padded and wrapped until they arrive at your final
destination.
Q:
What time do the men arrive?
A:
Usually 8:00 – 8:30 a.m. (unless agreed with client
to have a later start)
Q:
How are your trucks outfitted?
A:
All of our trucks are equipped with wood floors,
not steel- softer protection of hardwoods
Air-ride suspension- smooth consistent ride, less furniture movement
Logistic tracks and straps- to tighten the load so it doesn’t shift
Thick moving pads, plastic-wrap, safety cones, dollies, hump straps,
floor covering and tape- all the necessary items to insure safety and
protection for all of your belongings
Lighted interior- in case delivery extends into evening hours
Full-time experienced crew- quality moves everytime
All our trucks are equipped with toolkits to disassemble bedframes,
tables, desks, etc..
Q:
What types of moving trucks do you have?
A:
We have straight trucks and tractor trailers for
local and long distance moves. All of our vehicles are newer models
with wood floors and air ride suspension for smooth transport. All of
our vehicles have logistic tracks to ensure your furniture is protected
from movement once loaded.
Q:
Do you require a deposit at the time of booking?
A:
No. Deposits are not an industry standard. We only
ask that you sign and fax back to us the estimate after we confirm
dates.
Q:
When do I pay for the move?
A:
Payment is due at the time of delivery to your new
home. If you choose to pay by credit card, we ask that you call in
advance so we can obtain approval.
Q:
What types of payment do you accept?
A:
We accept cash, money orders, travelers checks,
cashiers checks, Visa & Mastercard.
Q:
When will you confirm my load and delivery
dates?
A:
Usually at the time you call in to reserve dates.
You will also be notified in writing by our office within a couple of
days.
Q:
Do you offer a guaranteed delivery date for long
distance moves?
A:
Yes. Our office will make arrangements to fit your
needs.
Q:
Do you offer exclusive use of your vehicle for
long distance moves?
A:
Yes, almost always. This means you do not have to
share a truck with someone else. This guarantees you a very quick
delivery to your final destination. This results in less cost and stress
associated with out of pocket expenses for hotel stays, eating at
restaurants, and general inconvenience.
Q:
What kinds of items are not allowed on the
moving truck?
A:
Hazardous Materials - Items that are flammable,
corrosive or explosive
Matches Gasoline Kerosene Propane Tanks
Fertilizer
Cleaning Solvents Ammonia Paints
Bleach Ammunition Car Batteries
Motor Oil
Pool Chemicals Pesticides Paint Thinner
Q:
Can I leave my clothes in dresser drawers?
A:
Yes. Lightweight clothing such as shirts,
underwear, socks, sweaters, shorts, and lingerie may be left in the
drawers. Please do not fill drawers with books, sheets, table linens, or
any other heavy items which can damage furniture during transport.
Q:
Are you members of any industry organizations?
A:
Yes, we are members of the American Moving and Storage
Association, the GA. Public Service Commission, and are one of only 2
movers on Atlanta
Home Services Review. We have zero complaints on record.
Q:
How do I protect myself against loss or damage?
A:
For moves within the state of Georgia: the law
requires all movers to give customers the 'valuation' addendum prior to
loading the truck.
(click here to view the GA Valuation Addendum)Full Value Coverage
For out-of-state moves: Call for valuation charges on Interstate
moves.